Terms of Service

1.1 B2B Services: Haoyu provides wire mesh manufacturing and OEM supply services exclusively to business entities, including importers, wholesalers, distributors, and commercial buyers. We do not serve individual consumers.

1.2 Eligibility: Clients must be legally registered business entities with valid business licenses and tax registration. Proof of business status may be requested during onboarding.

1.3 Geographic Scope: Our services are available globally. Export compliance and customs procedures are the responsibility of both parties as specified in individual contracts.

2.1 Quotation Validity: All quotations are valid for 30 days from the date of issue unless otherwise stated. Prices are subject to change based on raw material costs and order specifications.

2.2 Order Confirmation: Orders are binding only upon written confirmation from Haoyu. Verbal agreements or preliminary discussions do not constitute a binding contract.

2.3 Minimum Order Quantity (MOQ): MOQ varies by product type. Standard products may have lower MOQ; custom OEM orders typically require minimum production runs. Specific MOQ will be stated in quotations.

2.4 Specifications: Clients must provide complete and accurate specifications including material grade, mesh size, wire diameter, dimensions, coating requirements, and quality standards (GB, ISO, ASTM, etc.).

3.1 Currency & Pricing: All prices are quoted in USD or CNY as agreed. Prices are FOB Xingang/Tianjin Port unless otherwise specified. Additional terms (CIF, CFR, etc.) are negotiable.

3.2 Payment Methods: We accept T/T (Telegraphic Transfer), L/C (Letter of Credit) at sight, and other mutually agreed payment instruments. Payment terms are typically 30% deposit and 70% balance before shipment, subject to negotiation for established clients.

3.3 Late Payment: Overdue payments may incur interest charges at a rate of 1.5% per month or the maximum rate permitted by law, whichever is lower. Shipment will be withheld until full payment is received.

3.4 Taxes & Duties: Prices do not include import duties, taxes, customs clearance fees, or other destination charges unless explicitly stated. Clients are responsible for all such costs in their jurisdiction.

4.1 Lead Time: Standard production lead time is 15-30 days after deposit receipt and specification confirmation. Custom or large-volume orders may require extended timelines, which will be communicated in advance.

4.2 Force Majeure: Haoyu is not liable for delays or failure to perform due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, labor disputes, material shortages, or transportation disruptions.

4.3 Shipping & Insurance: Goods are shipped via sea freight unless air freight is requested and paid for by the client. Marine insurance is recommended and can be arranged at the client's expense.

4.4 Delivery & Risk Transfer: Risk of loss or damage passes to the client upon delivery to the carrier at the agreed shipping point (typically FOB port). Clients should inspect goods promptly upon receipt.

5.1 Quality Standards: All products are manufactured in accordance with agreed specifications and applicable standards (GB, ISO, ASTM). Quality certificates and test reports can be provided upon request.

5.2 Pre-shipment Inspection: Clients may arrange third-party inspection (SGS, BV, etc.) at their own cost. Inspection must be scheduled at least 7 days before planned shipment date.

5.3 Tolerance: Industry-standard manufacturing tolerances apply (typically ±5% for dimensions and weight). Specific tolerances will be stated in technical specifications.

5.4 Claims: Any quality claims must be submitted in writing within 7 days of goods receipt, accompanied by photographic evidence and detailed description. Claims submitted after this period will not be accepted.

6.1 Limited Warranty: We warrant that products will conform to agreed specifications at the time of shipment. This warranty is limited to manufacturing defects and does not cover damage from improper storage, handling, installation, or use.

6.2 Warranty Period: The warranty period is 90 days from the date of shipment. Claims must be made within this period.

6.3 Remedy: Our sole obligation under warranty is to replace defective products or issue a credit note at our discretion. We are not liable for consequential damages, lost profits, or installation/removal costs.

6.4 Returns: Products cannot be returned without prior written authorization. Unauthorized returns will be refused. Return shipping costs are the client's responsibility unless the return is due to our manufacturing error.

7.1 OEM/ODM: For custom OEM/ODM orders, clients retain ownership of their trademarks and designs. Haoyu will not reproduce such products for third parties without written consent.

7.2 Confidentiality: Both parties agree to keep confidential any proprietary information, technical data, pricing, or business terms disclosed during the relationship.

7.3 Samples: Product samples provided for evaluation remain the property of Haoyu and may not be reverse-engineered or used for competitive manufacturing.

8.1 Maximum Liability: Our total liability for any claim arising from a transaction shall not exceed the invoice value of the specific products in question.

8.2 Exclusions: We are not liable for indirect, incidental, consequential, or punitive damages, including but not limited to lost profits, business interruption, or loss of data.

8.3 Application Responsibility: Clients are solely responsible for determining the suitability of products for their intended application. We provide technical guidance but do not assume responsibility for end-use performance.

9.1 Governing Law: These Terms are governed by the laws of the People's Republic of China, excluding conflict of law provisions.

9.2 Dispute Resolution: Any disputes shall first be resolved through good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to arbitration at the China International Economic and Trade Arbitration Commission (CIETAC) in Beijing, with proceedings conducted in English.

9.3 Arbitration Award: The arbitration award shall be final and binding on both parties.

10.1 Amendment: We reserve the right to modify these Terms at any time. Updated Terms will be posted on our website with a revised "Last Updated" date. Continued business relationship after such changes constitutes acceptance.

10.2 Severability: If any provision is found invalid or unenforceable, the remaining provisions shall continue in full effect.

10.3 Entire Agreement: These Terms, together with written quotations and purchase orders, constitute the entire agreement between parties and supersede all prior discussions or agreements.

10.4 Language: In case of discrepancy between English and Chinese versions of these Terms, the English version shall prevail for international transactions.